Freshdesk Overview - https://www.loom.com/share/5d106efc93f949439a971928668269d8
Tickets Overview - https://www.loom.com/share/92e47d2343704ef480f161a867adf75e
Responding to a ticket - https://www.loom.com/share/7a815a09ac1a48de986d1df6b76143c3
Customer requests cancellation / cancellation process- https://www.loom.com/share/cd2d205641bc479fa6e42e28ee760b19
Creating a new contact - https://www.loom.com/share/a0e5534e298c498ea46f2aedad25c671
Creating a new ticket - https://www.loom.com/share/d59aef38c6ea4265ad33321dac9a9da0
Creating a FedEx Damage Claim -
Part I - https://www.loom.com/share/3955e7d978304987816bbbbc8affc3c0
Part II - https://www.loom.com/share/b83802458b4f499d88db62757d63d4f0
Part III - https://www.loom.com/share/622f9fdaf6534d4980c1e0c85a361c85
FreshDesk support-
https://updates.freshdesk.com/