Overview -  https://www.loom.com/share/9730f693603b4fa697ab146e2a2193be


Finding an order/customer -  https://www.loom.com/share/37cc360ab4ef4fb2ba975d9de588fc61


SO & PO -  https://www.loom.com/share/5f9e92cdce04408498238e65c7fb1058


Has order shipped? - https://www.loom.com/share/1c0c83c52bff411390c2e3b3bc092973


Adding notes / contacting vendor - https://www.loom.com/share/fe2552861acd41dd89ca9716399ae7f2


Open purchase order report - https://www.loom.com/share/338e2c1ddd6b4e17bb16718968b4a719


Customer requests cancellation / cancellation process-  https://www.loom.com/share/cd2d205641bc479fa6e42e28ee760b19


Entering fulfillments/tracking - https://www.loom.com/share/57d89a0e3bc9458c839f16ee9cdd4bd2?sid=fc73e2e2-b899-48fc-be44-4378dc110618  


Creating a FedEx Damage Claim - 

Part I - https://www.loom.com/share/3955e7d978304987816bbbbc8affc3c0

Part II - https://www.loom.com/share/b83802458b4f499d88db62757d63d4f0

Part III - https://www.loom.com/share/622f9fdaf6534d4980c1e0c85a361c85 (at 1:35 process of how to create a new PO starts)


Creating an RA/Return on a Sales Order-  https://www.loom.com/share/3dbd07e4492445389fef3ad4a23f8e09  


UNFI return/claim process -

https://urldefense.com/v3/__https:/t.e2ma.net/click/ovycli/8a46u0/476rxeb__;!!N0J2S6-95Q!6Z-3QkWK5qeQaq4prZ3e1Qi8iAQGoNg6i96uLMnWDWDa6gVNAKaQxWcT5SKw40W8IBm-UR6QtbemRbY%24


WFS / SHOPIFY : training documents attached below.  Attached you will find:

  • WFS partial refund (no customer shipping applied) process
  • WFS full order cancelation (all items & shipping) process
  • WFS partial refund with some shipping - damage/shortage for an order that has already been shipped